Technical Support Channels
A 1–Hour Support Ticket Response Guarantee
We offer a 60 min response warranty for each ticket or e–mail that you submit to the client care staff. We’ll swiftly respond to all the common queries and forward the issue to our administrators if any additional assistance is needed. If you order the Managed Services package, we will perform any of the included server management services at a time that has been discussed with you beforehand.
An Excellent Technical Support Service
Our tech support team will be available to you 24x7x365 if you need help working with our Web Control Panel or with any of the apps that we pre–install on your behalf on the server. And if you need help handling the standard administration tasks on your server, you can check out our Managed Services package, which includes data backup hard disk storage space, Operating System updates every week, problem troubleshooting and software installation services, server monitoring and rebooting services, etc.
A User–Friendly Help Area
Every dedicated server comes with our charge–free Web Control Panel, which boasts a circumstantial knowledge base and a group of step–by–step video tutorials. Whenever you require help while working with the Web Control Panel, just hit the Videos or Help buttons situated in the top right corner.