A lot of users who start using their first web hosting account, or change companies, often have queries concerning how given procedures are executed or bump into complications when setting up different things, including e-mails, site settings, and so on. That is why, lots of companies have prepared documentation with the most popular questions and problems in order to help their customers receive information quickly and seamlessly. Consequently, the client service staff members can devote more time to real problems that certain customers may be facing, since the solution for the minor things will be available on the World Wide Web and clients can easily deal with them without contacting the client support staff. Having exhaustive documentation is quite important, especially for new customers with no previous experience at all, as the web hosting service entails multiple features and many individuals can become confused about what action to take. A good information repository can both help you complete the tasks that you need and learn how the hosting service functions as a whole.

Extensive Online Documentation in Hosting

Our hosting plans include an extensive knowledge base where you can find information about all the obstacles that you could possibly confront and their solutions. You can discover how to create and manage a mailing list, how to use an .htaccess file, or how to proceed if the settings of your email client are accurate, but you’re unable to send email messages, for example. We’ve tried our utmost to be as exhaustive as possible and to cover all the available options in order to help you save time and to give you different solutions for each single issue. The knowledge base features educative articles too – both general ones about the hosting service as a whole, and more specific ones, which will let you in on the features and functions of the Hepsia hosting Control Panel. You can find relevant articles about particular functions and features in every Control Panel section, whereas if you’d like to check the full collection of articles, you can go to the dedicated Help section.

Extensive Online Documentation in Semi-dedicated Servers

The Help section of the Hepsia hosting Control Panel, which is included in our semi-dedicated servers, will permit you to access the elaborate online support documentation that we have compiled for you. The articles include general info on our hosting services, how-to manuals about the different features that you can use, as well as troubleshooting instructions that can help you rectify common issues that you may face. The topics that we’ve covered encompass basically everything, from easy things such as how to host a new domain in your account, to more complex ones such as which SSH commands are allowed on the semi-dedicated servers. Articles that are dedicated to the features of a given Control Panel section will always be available on the right-hand side of the page that you’re on, while the complete article list is accessible through the dedicated Help section.