The support that you'll receive from your hosting supplier is really important, regardless of whether you have pre-sales questions and you're not a customer yet, or you have a technical issue with an existing account. Timely and accurate information regarding a question or a problem will save you a lot of time and efforts, not mentioning that this can often be a proof that you are ordering from a genuine web hosting provider not from a reseller. If you get a hosting account through a company that doesn't own its servers and it can't access them immediately, it is quite possible that you will wait for a day or two in order to have a reply to any question, thus your sites may stay offline for quite some time. Alternatively, a company which provides numerous options for communication and has a technical support staff that is available any time can assist you right away and help you minimize or fully avoid any kind of downtime and potential losses.

24/7 Customer Support in Hosting

The customer and technical support services for our hosting plans are twenty-four-seven, therefore you can forget about waiting for several days in order to receive assistance. If you aren't our client yet, you can call us, chat with a representative or send an e-mail message. If you already have an account, you're able to open a support ticket on top of the other three methods of communication. You'll be able to select the most suitable way to contact us based on what your location is or the hardware you use. We can easily assist you for more or less any hosting-related query that you have or issue that you can experience and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming problems you may open a ticket, but even in this situation the max reply time will never exceed one hour.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you choose, you will be able to benefit from our 24/7 tech support services even on official holidays. All of your websites will be available all the time and so will we. With quite a few contact options, you're able to pick the easiest method to get in touch with us and inquire about our solutions in case you do not have an account yet, or ask for support in case you're already our customer. You're able to call us, start a chat with a live representative, send an email or open a support ticket from the Help section of the Hepsia website hosting Control Panel. The last two options feature a one-hour answer time guarantee, even though it hardly ever takes more than 20 min to get assistance whatever the complexity of the problem. Using our customer and tech support services, we will be there for you when you need us, not a couple of days afterwards.

24/7 Customer Support in VPS Servers

When using our VPS servers, you will not ever have to wait for more than 1 hour in order to get help for any issue that you could have with the server or the software that comes pre-installed with it. We warrant this short answer time for all of the support tickets which you open through your billing Control Panel or emails that you send to our technical support team. We also have local phone numbers in a number of countries around the world as well as a live chat service where we will help you with pre-sales, billing and common questions. Customer and tech support is available 24/7/365 using the different ways of communication, so regardless what your question or issue is, there is always someone to help you out in a timely manner. When you need help with third-party software, that you cannot set up or which gives you troubles, you're able to reap the benefits of the Managed Services upgrade package that we supply for all of the VPS plans.

24/7 Customer Support in Dedicated Servers

All of the dedicated server plans that we provide feature 24/7 support via various means of communication and with a 1-hour maximum response time warranty. In case you want to find out more about the packages or you have any kind of billing or general questions, you are able to phone one of the local numbers that we have internationally or you could use our live chat service and talk to a live agent. For entirely tech issues that require some help from a technical support person or an administrator, you'll be able to open a ticket from your billing Control Panel or you can send an e-mail message, because these channels are more appropriate to track a given matter. The answer time for them rarely exceeds half an hour, which means that you can forget all about having to wait for an entire day to receive support. Our support service is available for any kind of server-related issues, as well as the pre-installed software. If you want help with third-party applications, you can consider adding the Managed Services upgrade that we supply for all the plans.