There are a handful of ways to get in touch with the web hosting company whose services you’re using, but the one that you will always find regardless of which company you opt for is a trouble ticket system. It’s the easiest channel of communication for many reasons. If no client service team representative is available at the moment and they’re all busy, a telephone call may not be replied to, but a ticket will invariably hit home. You can also copy & paste large pieces of info without worrying about typos, and if a specific problem requires more time to be solved or a number of replies must be exchanged, all the info will be in the very same place, so each party can always see the steps taken by the other one. The disadvantage of using tickets to touch base with your web hosting provider is that they’re typically separate from the web hosting platform, which means that if you need to provide info or to adhere to guidelines, you will have to use no less than two separate accounts and this number could increase if you want to manage a couple of domains. In addition, lots of hosting companies reply to tickets after a couple of hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while awaiting an answer.

Integrated Ticketing System in Hosting

The ticketing system that we’re using for our hosting is not separate from the hosting account. It is an integral part of our all-embracing Hepsia hosting Control Panel and you’ll be able to visit it at any particular time with just a couple of clicks of the mouse, without ever logging out of your web hosting account. The ticketing system comes with a quick-search box, which will help you track the status of de facto any support ticket that you’ve already opened, if needed. In addition, you can see knowledge base articles that belong to various problem categories, which you can pick, so you can learn how to handle a specific problem even before you actually submit a ticket. The ticket response time is maximum 1 hour, which means that you can get timely assistance at any moment and if our help desk support staff recommends that you should do something in your hosting account, you can do it instantly without the need to log out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The ticketing system that we’re using is incorporated into the Hepsia Control Panel, which we have created for our semi-dedicated servers, so you won’t need another support platform to get in touch with our client care staff – you can do that on the spot the moment you bump into a difficulty. Posting a new ticket requires several mouse clicks and finding an older one is equally easy. Using our smart search filter, you can swiftly track down any ticket that you’ve already submitted. You can open a ticket whenever you want since our customer support team members are on duty day and night and reply in less than 1 hour, even though it seldom takes that much to obtain assistance. With Hepsia, you will have everything in one location and you can just forget about the need to sign in and out of 2 or more platforms to troubleshoot a simple problem.