Integrated Ticketing System in Hosting
The ticketing system that we’re using for our hosting is not separate from the hosting account. It is an integral part of our all-embracing Hepsia hosting Control Panel and you’ll be able to visit it at any particular time with just a couple of clicks of the mouse, without ever logging out of your web hosting account. The ticketing system comes with a quick-search box, which will help you track the status of de facto any support ticket that you’ve already opened, if needed. In addition, you can see knowledge base articles that belong to various problem categories, which you can pick, so you can learn how to handle a specific problem even before you actually submit a ticket. The ticket response time is maximum 1 hour, which means that you can get timely assistance at any moment and if our help desk support staff recommends that you should do something in your hosting account, you can do it instantly without the need to log out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The ticketing system that we’re using is incorporated into the Hepsia Control Panel, which we have created for our semi-dedicated servers, so you won’t need another support platform to get in touch with our client care staff – you can do that on the spot the moment you bump into a difficulty. Posting a new ticket requires several mouse clicks and finding an older one is equally easy. Using our smart search filter, you can swiftly track down any ticket that you’ve already submitted. You can open a ticket whenever you want since our customer support team members are on duty day and night and reply in less than 1 hour, even though it seldom takes that much to obtain assistance. With Hepsia, you will have everything in one location and you can just forget about the need to sign in and out of 2 or more platforms to troubleshoot a simple problem.