One-Hour Response Guarantee in Hosting
In case you are using one of our hosting and you’ve got a query or come across some obstacle, you can contact us 24-7 by submitting a trouble ticket or by writing an email and we’ll make sure that you obtain a reply in no more than an hour. In case the issue can be resolved, we’ll do it before we reply to you, whereas if there’s something that you have to do on your end, we will provide you with all the required details – what settings to check, what possible solutions to try out, and so on. Normally, you’ll obtain a response within thirty minutes max, which suggests that waiting for hours or even for more than 1 day to receive assistance is something out of the question. Our sixty-minute response guarantee applies to any question that you may have – billing, technical or general.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you post a trouble ticket from your hosting Control Panel or write an email associated with your semi-dedicated server, you’ll get an answer within less than 1 hour. You can get in touch with us whenever you like in regards to technical, billing or general issues and given the fact that we’re working 24x7, you will invariably obtain assistance in a well-timed fashion. Based on the particular issue or question, we’ll provide you with more details, resolve the predicament if it’s been caused by something that is within our reach or tell you how to proceed if you need to update a particular setting for an Internet app that we cannot access. You can forget about waiting for a whole day for each and every response. As a matter of fact, in most cases we respond to emails and tickets within no more than 20-25 minutes.