Though this isn't the most importantfactor in order to distinguish a reliable hosting company from a bad one or a reseller from an actual supplier, being able to call and communicate with a live person is an indicator that you are not working with a one-person firm and that you will be able to get in touch with somebody whenever you need help. The telephone support for hosting services may vary from general to experienced, therefore the issues which can be resolved through a call vary based on the service provider. In most cases, these matters are simpler and feature billing or 1st level tech issues since more difficult tasks often need a support ticket where both you and the administrators can track the proceedings with a particular situation. However, being able to call your service provider will save you considerable time and efforts for the multitude of small things which may eventually show up at the time you manage your website hosting account.

Phone Support in Hosting

In case you choose to obtain one of our hosting, you will be able to speak with our support team over the phone for 14 hours every day. We can assist you in choosing the proper package for your web sites because we think that it is better to discuss such matters with a live person. In case you already have an account, we're able to assist you with all of your sales/billing questions and / or general matters, even with some tech problems that do not need a lot of time or escalation to an administrator because it will be more convenient to open a ticket for time-consuming matters so as to have all the communication in one place. We have phone numbers in the United States, the UK and Australia, so you are able to call the one you prefer and speak with our agents.

Phone Support in Semi-dedicated Servers

The support services forall of the semi-dedicated server packages that we supply feature real-time phone support for fourteen hours daily. If you hesitate which package will be appropriate for your sites, you would like to find out more about a package's specs or you're looking for any other kind of info about our solutions, you are able to call any of the local numbers that we have in the United States, Great Britain and Australia and our customer support agents will assist you. If you currently have an account, you will be able to contact us about sales and general issues, although we're often able to assist with a multitude of technical issues as well. For entirely tech difficulties you should take advantage of our in-built ticketing system where the communication between you and our technical support crew will be in 1 place, which is the better option when the trouble needs longer time to be solved or it needs to be escalated to our system administrators.